Frequently Asked Questions (FAQs)

Welcome to the Cintain FAQ page! Below you’ll find answers to some of the most frequently asked questions about our hoodies, orders, shipping, returns, and more. Still have questions? Feel free to contact our customer support team anytime.

1. What types of hoodies do you sell?

We offer a wide range of premium hoodies including oversized, fitted, zip-up, and pullover styles. Our hoodies are designed for comfort, durability, and street-style aesthetics, using high-quality fabrics like organic cotton and fleece.

2. What sizes are available?

Our hoodies are available in sizes S to 3XL. You can refer to our Size Guide on each product page to find the best fit. If you’re between sizes, we recommend sizing up for an oversized look.

3. Where do you ship?

Currently, Cintain ships exclusively within the United States. We’re working on expanding our service areas in the near future.

4. How much is shipping?

We offer flat-rate shipping across the U.S. for $6.99. Free shipping promotions may be available for orders over a certain amount – keep an eye on our homepage!

5. How long does delivery take?

• Production Time: 1-2 business days
• Shipping Time: 3-5 business days
  You’ll receive a tracking number as soon as your order is dispatched.

6. How can I track my order?

Once your hoodie ships, you’ll receive an email with a tracking link. You can also track your order directly on our Track My Order page using your order number and email address.

7. Can I cancel or change my order?

Yes! You can cancel or modify your order within 12 hours of placing it. After that, it enters production and cannot be changed or canceled.

8. What is your return and refund policy?

We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in original packaging. Read our full Refund & Returns Policy for details.

9. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay. All transactions are securely encrypted.

10. Are your hoodies sustainable or eco-friendly?

Yes! Sustainability is at the core of Cintain. We use organic cotton, recyclable packaging, and work only with ethical factories. Learn more on our About Us page.

11. Do you offer custom or bulk orders?

For custom prints or bulk hoodie orders (e.g., for teams or events), please email support@cintain.com and our team will assist you with pricing and timelines.

12. How do I contact Cintain support?

You can reach us via:

• Email: support@cintain.com
• Contact Form: Available on our Contact Page
• Business Hours: Mon-Fri, 9 AM – 6 PM (EST)

13. Do you restock sold-out items?

Yes, popular hoodie designs are restocked frequently. Sign up for back-in-stock alerts on the product page or follow us on social media for updates.

14. Where can I find Cintain reviews?

Customer reviews are available on each product page. We pride ourselves on transparency and showcase all authentic feedback from our community.

Still have questions?

If your question wasn’t answered here, don’t hesitate to reach out. We’re always happy to help make your shopping experience at Cintain as smooth and satisfying as possible.