Shipping Policy

At Dozleaf, we’re committed to delivering your order quickly, safely, and with full transparency. Please review our shipping policy to understand how we process, ship, and track your orders.

Shipping Carriers

We work with trusted global and domestic delivery partners to ensure safe and timely deliveries:

• FedEx
• DHL
• UPS
• USPS
• Local couriers (depending on your region)

Each order is assigned the most efficient carrier based on your location and selected shipping method.

Order Processing

• Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays).
• Custom Orders: May take longer to prepare; you’ll be notified during checkout or via email.
• Orders placed after 5 PM (EST) will be processed the next business day.

Delivery Time & Shipping Fees

Shipping fees vary based on your location, order weight, and chosen shipping method. Full costs are calculated at checkout.

Estimated Time of Arrival (ETA)

Estimated delivery time = Processing Time + Shipping Time.
Delays may occur due to customs, carrier disruptions, or peak seasons. We appreciate your understanding and patience in such cases.

Order Tracking

You will receive a tracking number by email as soon as your package ships. You can track your order on our Track Order page or directly via the carrier’s website.

Tracking updates may take 1 – 3 business days to reflect after dispatch.

Incorrect Address

To ensure smooth delivery, please enter your full and correct shipping address at checkout. Orders with incomplete or incorrect information may face delays as we attempt to confirm the details with you.

Cintain cannot be held responsible for shipments delivered to incorrect addresses or returned to sender due to address errors. Any return resulting from such issues may lead to additional shipping charges.

Please note: If you request the carrier to reroute or forward your package after dispatch, Cintain is not liable for any resulting loss, damage, or theft.

Shipping Restrictions

We currently do not ship to:

• P.O. Boxes, military addresses (APO/FPO)
• U.S. territories (e.g., Puerto Rico, Guam)
• Countries under shipping sanctions or restrictions

We are working to expand our shipping zones – stay tuned for updates!

We’re Here to Help!

If you have any questions about your order or need help with shipping:

Cintain is operated by Castrodale Consulting LLC

• Address: 3307 Watkins Road Ste 167, Durham, NC 27707, USA
• Email: support@cintain.com
• Phone: +1 (779) 351-8865
• Support Hours: 9:00 AM – 5:00 PM (EST), Monday – Friday

We’re always happy to assist and ensure your shopping experience is smooth and satisfying.